API Increased Error Rate

Uptime Impact: 10 minutes and 36 seconds
Resolved
Resolved

API has recovered. A short spike in 500 errors for approximately 1% of API calls between 05:35 and 05:45 UTC due to the downstream provider issues. We will continue to monitor.

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Recovering

API has recovered.

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Identified

A downstream provider AWS has an open incident in the EU region with respect to SSM which is causing intermittent 500 errors on some API calls. We are investigating the issue.

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Began at:

Affected components
  • SafeTransact API